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"As a multinational technology company, Samsung have complex communications requirements, and demand smart, reliable solutions. Digital Island deliver our traditional voice, mobile and tollfree services, as well as an inter-office Wide Area Network.
Digital Island took the opportunity to link our offices using a SHDSL high speed dedicated data connection, which has enabled us to share data between our call centre and head offi ce locations over a highly reliable connection.
Implementation and project management was smooth, on budget and on time.
After working with Digital Island for three years we have found their products and services to be well priced and highly reliable, and their customer service to be nothing short of excellent."
Andrew Mac Donald, Samsung Electronics NZ
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"Digital Island are an innovative company offering a better service which, above all other things, continues to save us money."
Gavin Pook, Red Bull New Zealand
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"Paper Reclaim needed faster more reliable connectivity between our sites. By dumping our costly existing voice solution and installing a Digital Island SIP Trunk and we were able to justify the investment in fibre connections and a new IP PBX with enhanced functionality. Our business is ready for the future!"
Murray Stillwell, Paper Recycle
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“Kaseya is a Global IT Software provider which provides Enterprise Class Systems Management solutions for everybody. Our office in NZ provides 24x7 Global Customer Support, as well as Research & Development, so we rely on our suppliers to provide exceptional service to support our internet and communication networks. Digital Island provides a single point of contact and delivers all our communications and internet connectivity, which makes the whole process simpler and uncomplicated. It is refreshing to deal with a Telecommunications provider who understand our requirements and I'm happy to recommend Digital Island.”
Sim Bong, Kaseya New Zealand Ltd
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Digital Arena made a complete switch to fibre optic internet and SIP trunking in May of 2011. Digital Island were our partner of choice in our move, which was an easy decision as we have found their level of customer service to be second to none, with Digital Arena often introducing their services and working alongside them in our customer's sites.
Results:
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Our bandwidth both up and down is exceptional, with extremely low latency rates.
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Our line rental per phone line has dropped by a staggering 66%.
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Our National call rate costs have dropped by 100% (you cant beat 0¢ per minute for local business calling).
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And our National and land to mobiles costs have also seen huge reductions.
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Over all we now have a better quality, and faster service.
Neil McGowan, Digital Arena
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"I am so stoked with the deal and knowing that I will never have to deal with Vodafone again. I am really excited to be moving to Digital Island not only for the savings but because of all the fantastic feedback I have had from your clients.
Attached is the signed Agreement. GOODBYE VODAFONE!"
Angela Fahey, Fahey Property Management Ltd
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"I have to say you’ve really exceeded my expectations well and truly!
I just received our first account and was so pleasantly surprised. I can’t say that very often when I open a bill.
We are certainly Digital Islanders for a long time coming with that sort of service and response, and you can quote me on that."
Kent Sheetz, P10
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SwiftFix emailed Digital Island asking for help:
"We are a small plumbing firm who totally relies on our phone system as the point of contact with our clients. Over the last couple of years we have struggled with ongoing phone system problems, and problems with the major telcos. We have tried continuously to discuss problems with these phone companies who really don’t care. We have had endless people in to try and sort out the phones, but continue to have problems like calls dropping out.
We have no expertise in this area; we just want a reliable phone system. We want it to be able to divert to mobiles or landlines while we are out of the office. We just want it simple and cost effective. We want someone who we can call if there is a problem and they will sort it.
Is this what your company does? If so can someone come and talk to us about what we need and give us a quote to sort our phone system out."
After moving to Digital Island and the installation of a new phone system SwiftFix's Graham Booker said:
"Fantastic. We are really pleased with how your guys performed, and our phones are now working. We're happy customers!"
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"Digital Island have provided our Telecommunications services for the past four years, initially only tolls and internet, then all our telecommunication needs.
Their service, follow through, and ability to get it right first time and remove the ‘hassle’ has been exceptional, and I would have no hesitation in recommending them (and have done so on many occasions already) to other companies who need a telco solution that just works!"
Brendon Stratton, High Street IT
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"Cackle Telecommunications has been a client of Digital Island for over two years now. Cackle required Lines, Toll Free and FaxBox services for both our Auckland and Wellington operations.
Our business is about productivity supplying Telephone Headsets, Conference Phones, Dictation and Voice Recording equipment to businesses New Zealand wide.
Partnering with Digital Island is an essential part of the mix in our plans for the future. I have nothing but praise for the fast and efficient service provided by Scott Liu and his colleagues."
Mark Cooper, Cackle Telecommunications
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“I place a lot of emphasis on loyalty. Digital Island has always shown loyalty to us as a client and supplier; we like the reciprocal arrangement.
We provided accounts/credit assistance to Digital Island for their first two years. We enjoyed the relationship and Blair’s very friendly and easy management style.
When they pitched for our telco business, they were professional, competitive and negotiated a smooth transition.
We are happy to be with a young, progressive, successful company. Other telco’s have told us they cannot better Digital Island's rates, so they must be doing it right. Well done Digital Island.”
Stephen Hofmann, Credit Recruitment
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"Diamond Fusion moved its 0800 & other phone numbers to Digital Island a couple of years ago as we were disgruntled with the constant service failures of another telecoms company.
We utilise complex geographic routing where the 0800 number automatically transfers to the local area agent's mobile phone. The transfer to Digital Island was seamless, and we were able to achieve the diversions we needed without being made to feel like we were "idiots asking for miracles".
As we expand nationwide, we need lots of changes to the 0800 routing. This is always achieved cheerfully and on time as promised. In addition, the billing reports enable us to easily allocate the appropriate costs to the relevant Diamond Fusion agent.
We are HIGHLY impressed with Digital Island's service and constantly amazed that the service levels never seem to drop - even as Digital Island grows. Congratulations to Blair, Stu and their team for a company performing as they promise.......a pleasure to deal with."
Richard Simmons, Diamond Fusion
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"Since I opened the business Digital Island has been our telco supplier, and as their product range has grown, so has our uptake.
They’ve accommodated our needs as we’ve expanded and are at all times professional and communicative, and their monthly reporting is fantastic!"
Josh Cromrie, Potentia
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“I have found Digital Island to offer great service at a very competitive price. I recommend the fax box service to many of my clients as I don’t get junk faxes wasting paper. This compliments our paperless office perfectly.
Digital Island's toll prices have saved myself and our company a lot of money over the last couple of years and I highly recommend their services.”
Phil Prior, Datum Connect
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