Digital Island can help your business work smarter

Paper Reclaim dumps their PSTN

Challenge

Paper Reclaim had limited data connectivity between their two Auckland sites and a poor performing Internet connection out to the wider world. They wanted to install Fibre at each location to provide improved reliability and speed, and as an enabler for additional company wide application use. There was also a requirement to upgrade their old traditional PBX phone system.

Solution

The Fibre and phone system solution had to be cost effective and financially viable for Paper Reclaim. Digital Island’s SIP trunk service provided significant cost savings over their existing traditional voice platform. These savings justified the investment in a new fibre solution for both Paper Reclaim sites, and provided the opportunity to purchase a new IP PBX phone system with greatly improved functionality.

Benefits

• Corporate Grade Fibre Optic Wide Area Network & Internet Access
• Service Level Agreement with guaranteed Ultra Fast broadband speed and uptime
• Corporate Grade Sip Trunk/ VoIP replacing ISDN phone lines and providing significant savings
• New IP PBX phone system delivering voice integration across both Paper Reclaim sites

Customer Quote

Digital Arena loves Fibre and IP Voice

Digital Arena made a complete switch to fibre optic internet and SIP trunking in May of 2011.

Benefits

• Bandwidth both up and down is exceptional, with extremely low latency rates.
• Line rental per phone line has dropped by a staggering 66%.
• National call rate costs have dropped by 100% (you cant beat 0¢ per minute for local business calling).
• National and land to mobiles costs have also seen huge reductions.
• Over all this is a better quality, and faster service.

Customer Quote

The case for PSTN vs SIP and how you can benefit

The business case for SIP: Free up monthly costs and use them to invest in modern infrastructure.

A typical traditional phone system set up often looks like this:

This second diagram shows how using Unified Communications (UC) you calls are routed via the internet. This solution is high quality business grade - not like skype etc, which can suffer quality issues:

The Dollars: Listed below in black are the actual costs being paid by a company Digital Island recently migrated to SIP, and in the green their monthly rates moving forward. You will notice the significant savings, which can then be used toward a new PBX or other ITC projects.

If you have any questions or would like a tailor made proposal, please contact our sales team.

Samsung enjoys Digital Island service

When the Samsung Corporation required a complete voice and data solution for its corporate office, Digital Island provided the global heavyweight with expert advice, an account manager fluent in Korean, and met tight timeframes to install a comprehensive set of voice and data services.

A highlight of the installation was the provisioning of the 0800 SAMSUNG support line, a “mission critical” business service which allows Samsung to provide product support to its valued clients nationwide.

Customer Quote

"Digital Island won the Samsung contract due to its ability to work with a large, global organisation at a local level. Digital Island has made Samsung’s national and international connectivity simple. The reports on our 0800 Samsung number, as well as our accounts, are clear and easy to understand. In addition, a real strength of the relationship is Digital Island’s ability to help us to handle rapidly growing call volumes while retaining a tight control on cost."

SwiftFix take the stress out of their telecommunications

Challenge

SwiftFix are a small plumbing firm who totally relies on their phone system as the point of contact with their clients. Over the last couple of years they have struggled with ongoing phone system problems, and problems with the major telcos.

"We have tried continuously to discuss problems with these phone companies who really don’t care. We have had endless people in to try and sort out the phones, but continue to have problems like calls dropping out. We have no expertise in this area; we just want a reliable phone system. We want it to be able to divert to mobiles or landlines while we are out of the office. We just want it simple and cost effective. We want someone who we can call if there is a problem and they will sort it." 

Solution

Digital Island submitted a proposal for SwiftFix's phone system and lines which was accepted and installation went smoothly.

Customer Quote

Can do customer service

Tired of problems associated with the “mass management” approach to customer service offered by large telcos, Red Bull NZ required a client orientated vendor to meet their all their land based telecommunications needs. As is often required when working with an international organisation, Red Bull’s Digital Island account manager regularly liaises with both NZ and Australian IT vendors to ensure the smooth running of Red Bull’s telecommunication services.

Customer Quote

"Digital Island are an innovative company offering a better service which, above all other things, continues to save us money."

Gavin Pook, Red Bull New Zealand

Consolidate your telecommunications

As the finda business has grown there has been a requirement to continually update and upgrade voice communications. In 2007 Wises, UBD and finda merged, and management of the new entity inherited a legacy voice and PBX solution, based on 10 year old technology. Digital Island completely overhauled the solution.

This had the direct result of savings of tens of thousands of dollars, while significantly enhancing staff productivity and flexibility though use of services such as FaxBox, Digital Island’s electronic Fax to Email service.  

Customer Quote

"We have been dealing with Blair, Stu, Glen and the team at Digital Island since finda started 3 years ago - during that time they have been great to deal with, and have helped smooth the growth of finda as we have grown from a single person to over 65 staff today.  Great service and good prices add up to a great relationship."

Shane Bradley, Finda

Tech savy customers need tech savy telco & IT companies

As a tech-savvy and rapidly growing high end recruitment agency, High Street IT looked to Digital Island to provide great pricing, accurate reporting and responsive client services.

Customer Quote

"Digital Island have provided our Telecommunications services for the past 3 years, initially only tolls and internet, but they now provide all our telecommunication needs.

This service, follow through, and ability to get it right first time and remove the ‘hassle’ has been exceptional, and I would have no hesitation in recommending them (and have done so on many occasions already) to other companies who need a telco solution that just works!"

Brendon Stratton, High Street IT
 

Telecommunications for your growing business

Potentia is a highly successful Human Resources agency which has moved from a single business line, though to needing a full PBX phone system, and has relied on Digital Island though its rapid growth. Digital Island is proud to work with a fellow Fast 50 Award Winner, as in 2007 Potentia won Fastest Growing Service Company, and Digital Island took out the award for Fastest Growing Telco and ISP.

Customer Quote

"Since I opened the business Digital Island has been our telco supplier, and as their product range has grown so has our uptake. They’ve accommodated our needs as we’ve expanded and are at all times professional and communicative, and their monthly reporting is fantastic!"

Josh Cromrie, Potentia
 

Smarter 0800 solution

Diamond Fusion moved to Digital Island to take advantage of specialised Toll Free Services, such as geographic routing. Based on the caller’s location, nationwide 0800 calls are directed to the appropriate Diamond Fusion area manager’s mobile phone.

As Diamond Fusion is a rapidly growing operation, adding and adjusting the regions and call destinations is a regular occurrence. A seamless service requires great customer service, and after finding the “mass management” approach of large telco providers particularly frustrating, Diamond Fusion has enjoyed working with Digital Island.

Customer Quote

"Diamond Fusion moved its 0800 and other phone numbers to Digital Island a couple of years ago as we were disgruntled with the constant service failures of another telecoms company.

The transfer to Digital Island was seamless, and we were able to achieve the diversions we needed without being made to feel like we were "idiots asking for miracles".

As we expand Diamond Fusion nationwide, we need lots of changes to our 0800 routing. This is always achieved cheerfully and on time as promised. In addition, the billing reports enable us to easily allocate the appropriate costs to the relevant Diamond Fusion agent.

We are HIGHLY impressed with Digital Island’s service and constantly amazed that the service levels never seem to drop - even as Digital Island grows. Congratulations to Blair, Stu and their team for a company performing as they promise… a pleasure to deal with."

Richard Simmons, Diamond Fusion

Phone system solution for call centre

Cackle Telecommunications supply call telephony equipment nationwide. As their successful business expanded their telecommunications requirements grew, and Digital Island liaised with the PBX vendor to create a solution that maximises the functionality of Cackle’s business lines, allowing easier handling of calls.

Customer Quote

"Cackle Telecommunications has been a client of Digital Island for almost two years now. Cackle required Lines, Toll Free and FaxBox services for both our Auckland and Wellington operations.

Our business is about productivity, supplying Telephone Headsets, Conference Phones, Dictation and Voice Recording equipment to businesses New Zealand wide.  Partnering with Digital Island is an essential part of the mix in our plans for the future.  I have nothing but praise for the fast and efficient service provided by Scott Liu and his colleagues."

Mark Cooper, Cackle Telecommunications

Moving up from ADSL saves money

Challenge

One of our large tertiary college customers, who had enjoyed the cost effectiveness of a simple ADSL solution with a large data cap (200GB) started to experience difficulties, both in terms of speed and data consumption, with their entire allowance being burned through very early in the month.

As a result of a very simple investigation we quickly discovered the college had recently been very successful in doubling their student numbers! With all students having internet access via PCs, Laptops and various smart phones the internet connection was quickly becoming overwhelmed.

Solution

For a relatively small uplift in the monthly rate, Digital Island installed a 5Mbps synchronous HSNS internet access circuit for the coming academic year, and combined with 5 Mbps unlimited national access/1Mbps international access.

Benefits

The students can now look forward to high speed browsing, super fast facebook and even perhaps a bit of learning!