What is IP Voice? Will business grade VoIP benefit me?  

The worldwide move to VoIP provides numerous benefits. Voice and data traffic can share the same infrastructure, delivery of voice traffic is generally more cost effective, and unified communications are possible.

Business grade VoIP calling

VoIP calling enables businesses to reduce calling costs. Rates for local and national calling are reduced by around 30%, with International rates up to 50% less depending on the destination. Business VoIP calling is delivered over ultra-fast broadband, ensuring that the quality and reliability is the same if not better than traditional phone lines.

The key benefit of VoIP for multi-site companies is providing free extension to extension calling between staff located at branches across the city, country or even the world.

VoIP phone systems (IP PBXs)

IP PBXs deliver off the shelf functionality and scalability far beyond the traditional PBX. They include features such as call recording, conferencing and call centre functionality previously only found in high end specialist solutions, and enable the use of unified communications. Read more about the IP phone systems that we recommend.

VoIP phones can be either a phone on the desktop, a soft phone program that runs on your PC, or both working in tandem. e.g. click a contact on your Outlook to dial, and pickup phone handset to talk. Although VoIP handsets are more expensive, and your business will require an ultra-fast broadband connection, you maybe able to reduce your investment in phone hardware, and you will no longer need separate voice cabling.

VoIP phones connect to the VoIP PBX within the office via the office local area network (LAN). However connectivity is also possible from outside the office using the companies wide area network (WAN) and/or the Internet. This you will be able to provide both remote and mobile users with the same PBX functionality as those located in the office, and these users will also be able to use seamless extension calling.

VoIP phone lines (SIP trunks)

SIP trunking allows you to replace traditional analogue (copper) or digital phones lines with voice channels delivered over a data circuit to your office. Many businesses will achieve cost efficiencies through delivering  SIP Trunk voice channels and Internet access over the same data circuit and, as SIP trunks are software based, changes such as adding more channels are quick and cost effective.

Digital Island SIP trunks are suitable for medium and large enterprises with the requirement for dozens of high quality voice channels, through to small businesses with a PBX and just a few phone lines.

To ensure high quality and reliability, Digital Island only delivers SIP over premium data circuits, such as fibre optic. Premium data circuit costs vary depending on the site location, and SIP channels cost $12 per channel per month in addition to the cost of the data circuit.

Generally the total cost per channel for a business with less than 8 channels will be same as traditional phone lines, but for businesses with more than 8 channels moving to an IP Voice solution will normally create ongoing cost efficiencies. Click here for more information on SIP trunking.

Request a free site appraisal and quote by emailing our Internet Services Team.

 Great rates, tailored to suit your calling patterns

Moving your business to Digital Island tolls is quick and simple, with no changes to your phone numbers, or the way you make calls. In fact, the only difference you’ll notice is a lower monthly bill.

All our services are provided by New Zealand’s main telecommunications companies and delivered via their network, which guarantees the highest level of quality and reliability.

Our market-adjusted toll calling rates are constantly updated to ensure they remain the most competitive in the market, so you will never be left on high historical rates again; and we do not require our customers to enter into a minimum term agreements for our toll calling services.

Toll Calling Features

• Consistently low, simplified pricing to all destinations worldwide means that we can normally lower a customer’s bill by at least 20%.

• We can offer special rates to your most frequently called destinations, and if you have your mobiles with us we may be able to offer you special group calling rates.

• We offer easy to understand pricing; we do not use complicated, tiered pricing such as peak and off-peak rates, or minute by minute charging.

• Anytime calling rates mean that all our toll calling rates are available anytime day or night, weekday or weekend.

• We offer customised pricing plans for high volume business customers, which allow us to offer substantial savings in comparison with our competitors.

To reduce your outbound calling costs just call Digital Island, and we will tailor a tolls package to suit your business’s calling patterns and most frequently called destinations. 

 Quality business phone lines, with personalised service 

Digital Island supplies competitively priced, high quality business phone lines, with the option of all the additional services that add value and functionality to business lines.

Our phone lines are supplied by NZ's largest telco's and are of the high quality that you expect. Simply add the additional phone line services that your business requires to run as efficiently as possible - business call minder, call restriction, call diversion, call forwarding, follow me, etc.

The difference with using Digital Island's business phone lines is the service that accompanies the product. You will have a specific account manager dedicated to taking care of your account, and this level of personal accountability and service is why our customers enjoy working with Digital Island.  

If your business employs 5 or more staff, we may be able to offer you an even more cost effective system by supplying a SIP trunking and IP Voice (VoIP) solution. Eliminate the need to purchase expensive traditional phone lines, and benefit from efficient and cost effective voice and data communication, with no compromise on quality and service. Our SIP trunking allows you to reduce infrastructure and get optimum use from your data bandwidth by combining both voice and data on a single data connection. Feel free to talk to us to find out more about this option.

You may find an IP PBX phone system will streamline your telecommunications and save money. A phone system also offers integral tools such as on hold music, regular or hunting groups, distinctive tones, call transfer, call conferencing, call hold, diversion or remote divert, access to desktop unified communications features and much more.

Visit our phone systems page or talk to one of our sales representatives to see if a phone system will benefit your business.

 Simplify your lines of communication with a phone system

Digital Island specialise in evaluating your business telecommunications requirements and tailoring a phone system solution to fit your individual needs. We help businesses identify the right fit phone system solution - from basic, through to the most complex requirements. We can propose a system that suits several staff, or cater to a business employing hundreds of staff.

We offer traditional or IP phone systems and our PBX solutions have full centrex/gateway style functionality including regular or hunting groups, distinctive tones, call transfer, call conferencing, call hold, diversion or remote divert, and much, much more.

VoIP phone systems with SIP trunking 

Future proof your business with a Premium Grade SIP Trunk from Digital Island. Eliminate the need for expensive traditional phone lines, and benefit from efficient and cost effective voice and data communication, with no compromise on quality and reliability. Our SIP trunking allows you to reduce infrastructure and get optimum use from your data bandwidth by combining both voice and data on a single data connection.

A Session Initiated Protocol (SIP) Trunk is a direct connection from your PBX to Digital Island’s telephone network. SIP Trunks carry multiple voice channels over a data connection using VoIP (Voice over Internet Protocol), delivering voice traffic with the same call quality levels as traditional analogue and ISDN landlines. Learn more about our SIP trunking and business grade VoIP products.

We've done the legwork on IP PBX. iPECs is the zero risk option!

Digital Island reccommend the LG-Ericsson iPECS LIK phone system to businesses requiring an IP PBX, especially those utilising our SIP Trunk product to deliver phone calls and internet data over one combined channel.

The iPECS LIK is the smart option to bundle with our data and SIP Trunk services as it delivers full phone system functionality, such as automated attendant and voicemail to email, through to enhanced VoIP functionality including branch connectivity, remote working and call recording.

Whether your business employs 5 staff or 100, if you want all the benefits of business VoIP, look no further than Digital Island and the LG-Ericsson iPECS. 

The iPECS phone system is a high grade product from a very reputable supplier, and costs significantly less than other solutions on the market - see our pricing here. Our approved PBX partners will install the iPECS at your business, working closely with our technical team to ensure that the solution meets your every requirement. That means zero risk to you!

W-SOHO Wireless phone system for smaller businesses

For businesses with 2-5 employees our PBX partners can provide a simple phone system solution with LG-Ericsson's W-SOHO, a wireless solution that won't clog the office with cables and cords, and allows in-building mobility with wireless handsets. Enjoy 'plug and play' installation and create a professional image with functions such as call, pick-up, transfer, voicemail, etc. And best of all, you won't be investing heavily in your telephony equipment as the W-SOHO is a cost effective system providing all the frequently used funtions of a PBX.

You can contact us during business hours on 0800 999 010 to talk about the PBX phone system that will best suit your needs.

If you would like to learn more about what a PBX is and how it can work for your business, you can read our simple PBX Systems Explained document in the resources section of our website. 

 Are you easily accessible to potential customers?

Our customised pricing means that Digital Island can tailor a toll free solution designed specifically to suit your business’s unique calling requirements, at the lowest possible cost.
Free monthly management reports are included with our toll free services, providing summary statistics on usage and costs, plus details such as timing of calls, geographic origin of calls and missed calls – all vital information for measuring the effectiveness of marketing campaigns, staffing levels, busy times and telecommunications requirements. Download the product info sheet here.

Toll Free Features

• Full toll free number portability means that you can continue to use your existing 0800 or 0508 toll free number when you move to Digital Island.
• Both national and international toll free numbers are available at highly competitive prices.
• Geographic Routing: depending on the origin of a call it will go to a particular office or number.
• Menu Options: an IVR type service which directs callers to dial 1 for the operator, 2 for bookings, 3 for accounts, etc.
• Courtesy Response: allows a pre-recorded message to be played before the call is forwarded to the terminating number.
• InfoCall: callers will hear a pre-recorded message rather than speaking to a person.
• Distinctive Tone: a beep sounds to notify that the call that the caller dialled the toll free number.
• Follow Me: users can switch the 0800 to divert to their cell phone.
• Time Based Services: after hours you can divert the 0800 service to ring to a different location.
• Blocking Cell Phone Calls: customers can elect to block calls from cell phones.
• Percentage Call Distribution: allows the customer to distribute a set percentage of calls to various locations.
• Additional features include: Call Distribution Plans, Confidential PIN, Suspended Service, and Pending Toll Free Service.

Toll Free Calling Rates

Contact us to talk about your business's toll free requirements and calling patterns and we will design a rate plan to suit your business.

 Communicate instantly with up to 150 people worldwide

Call Conferencing is a convenient, cost effective method of communicating between organisations, businesses and individuals who may be spread around the city, the country, or even the world. Input from many people is possible in a timely way, and information can be instantly disseminated to large groups.

Digital Island offers flexible, cost effective Call Conferencing solutions that can support groups of 150+ people, and can take place at anytime without pre-booking.

International conference calls are simple, as the Digital Island Call Conferencing service is accessible from any phone, anywhere in the world. The charges for use of the Call Conferencing service are simply billed to the conference organiser’s Digital Island account. Download the product info sheet here.

Call Conferencing Features

• Coded Access: perfect when extra security is needed. Each user must dial a selected PIN to enter the conference call.
• Caller Announcements: each caller can record their name, which is then announced when they enter or leave the conference room (this feature can be enabled/disabled).
• Instant Roll Call: each caller can hear a roll call of participants currently in a conference room.
• Personalised Greeting: each conference administrator can set up their own conference room with a personalised greeting.
• Caller Mute: each caller has the option to mute/unmute their own voice, and the conference moderator can mute all participants to control background noise.
• Call Volume: each caller has the option to increase or decrease the volume of their connection.
• Caller Disconnect: the conference moderator has the option to disconnect all callers once the conference has completed, a must to eliminate conference call over-runs.
• Call Recording: the conference administrator can be emailed a recording of the conference call for future reference.

Call Conferencing Instructions

• People who wish to participate in the conference are instructed to call a particular number.
• They then enter an access code, which then connects them to the conference call.
• Callers within New Zealand access the Digital Island Call Conferencing service via an 0800 toll free number.

Please click here to view our full Conferencing Guide, or to check national and international access numbers.

Call Conferencing Rates

Contact us to talk about your requirements and we will put together a conferencing plan tailored to fit your business.

 Quality connectivity for desktop video conferencing

Video Conferencing has evolved to become a highly effective communication method for both individuals and groups of people, allowing face to face, real time interaction. Video conferencing is useful for a range of scenarios:

• between geographically seperate offices of a business for one on one meetings via desktop video
• between offices for company-wide seminars or announcements which need to reach large numbers of staff
• between businesses and their customers
• between any parties worldwide which have video conferencing equipment and appropriate connectivity
• or as a method of recording meeting minutes, interviews etc which can be emailed or shared online. 

Video conferencing solutions offered today provide real-time image and sound delivery to enable easy communication, and high quality sound clarity.

Digital Island specialise in providing high quality data connectivity which enables flawless video conferencing, and we work with our partners to bring you New Zealand's best full video conferencing functionality.

Contact us to talk about your requirements and we will put together a data connectivity and video conferencing plan, tailored to fit your business.

 Get your faxes delivered straight to your inbox

Because FaxBox automatically converts each incoming fax to an email and delivers it to your inbox, you can collect your faxes from anywhere you can access your email. Sharing faxed information is as easy as forwarding the email on, and unlike forwarding a fax, the image quality is retained.
Delivery by email means that confidential documents will no longer be left lying on a fax machine, and you will avoid missing incoming faxes because your line is busy. Problems due to fading print and lost sheets of paper are a thing of the past, as with FaxBox documents faxed to you can be electronically saved in your computer. Download the product info sheet here.

FaxBox Features

• Faxes sent to you are automatically converted to Adobe PDF documents and sent as email attachments to your nominated
  email address.
• You can use your existing fax number for FaxBox, or we can provide a new number.
• FaxBox enables you to send emails to fax machines from your email inbox.
• Unique FaxBox numbers can be assigned to offices and departments to assist with cost management.
• There is no need for a dedicated fax line or fax advantage product.

FaxBox Instructions

• Contact Digital Island to have FaxBox set up and to have a FaxBox number assigned, or to divert your existing fax number to your FaxBox service.
• If you choose to have a new number assigned, advise your contacts of your new FaxBox number.
• Check your email address to collect your faxes along with your normal emails.
• Sending an email to a fax number is simple: address your fax to sendfax@faxbox.co.nz and put the destination fax number (including country or area code) in the subject line, attach the file you wish to send, then push send.
• FaxBox users can also send an email to multiple fax numbers at once.

FaxBox Rates

The rates shown below apply to all faxes within New Zealand to landline numbers or toll free numbers, and to international geographic numbers in Australia, USA, UK, Canada and Ireland. Faxes sent to 0900 and mobile fax numbers, international mobile numbers, or international no geographic number will incur additional charges at Telecom’s standard rates.

 NB. All prices in NZD and exclusive of gst.